Registration of incidents and requests via the ServiceNow, Escalation of specific incidents to dedicated teams, Respond to requests received from end users by phone, mail, or via other interactive platforms, Diagnose and resolve technical hardware and software issues, Make an initial assessment of incidents, attempting to resolve them (Remote user assistance)
13/02/2022 – 09/2022
TELEPERFORMANCE
MICROSOFT PARTNER NETWORK ADVOCATE
Answer incoming inquiries via applicable support channels, Conduct proactive outreach to partners, Help drive partner satisfaction by providing accurate information, Ensure customers and partners are aware of all relevant Client's offerings
02/10/2019 – 12/02/2022
TELEPERFORMANCE
TECHNICAL SUPPORT REPRESENTATIVE
Providing technical support for a digital company, Creating cases in CRM environment, Troubleshooting customer queries in different domains, Support the customer before, during, and after purchase
01/07/2017 – 01/10/2019
TELEPERFORMANCE
CUSTOMER SUPPORT REPRESENTATIVE
Customer assistance for a gaming company, Managing account and billing related issues, Resolving and answering contacts from players
01/10/2016 – 01/05/2017
LADBROKE
GAMING ATTENDANT
In charge of contacting players to provide service and advice related to betting, Involved in the promotion of new games and bet placements
01/09/2013 – 01/09/2016
CASINO DE SPA | CASINO DE NAMUR
CASINO DEALER
Operating as a casino dealer for blackjack, roulette, and other casino games, Developed confidence and self-control to maintain a good atmosphere between players and dealers
01/10/2005 – 01/03/2013
DMLL | TPH LUX | S.T.A
INTERNATIONAL TRUCK DRIVER
Transport and logistics company specialized in the transport of products around Benelux
My Skills
Core competencies that drive my performance.
My Skills
ITIL CERTIFICATION94 %
Microsoft Word95 %
Google Drive90 %
Google Docs94 %
Microsoft Office92 %
Microsoft Excel94 %
Education
Empowering Creativity through
2001
ELECTROMECHANICAL
Saint Laurent Liege
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2013
CASINO DEALER
Cerus Casino Academy
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.